We offer several choices using UPS for domestic orders and FedEx for international Orders. The rate will depend on the weight, bulk and destination of the order, as well as the service (Ground, Next Day, 2nd Day) you request. If your order is domestic, the shipping cost will be automatically calculated when you complete your order. For international orders, the rate will be calculated manually by our office staff and emailed to you for approval. All orders are processed on the same day they are received (during hours of operation) and shipped within 1 business day. If there is a back order on any product you will be notified via email. Items that require refrigeration are only shipped Monday-Wednesday or Monday-Thursday for next day air orders,  in order to avoid spoilage over the weekend.

Please take into consideration that the shipping department is closed on weekends and national holidays, when deciding which shipping service to use. For Example, if ordering on a Thursday or Friday it would not be beneficial to use 2nd Day air as the products will not arrive until after the weekend. Also, U.P.S. does not deliver on weekends and the day the package is picked up does not count as one of the shipping days. If you are in Florida, you do not need to choose Next Day or 2nd Day air because since we are also in Florida, most packages arrive within 1 to 2 days of ordering via Ground anyway.

For any questions please email us at: sales@floridagenetic.com, call 305-228-8827 or visit our Contact page

Damaged Products must be reported to carriers and Florida Genetic Inc. within 72 hours of receiving: UPS:800-742-5877, FedEx:800-Go-FEDEX. and Florida Genetic Inc. 305-228-8827.

Incomplete/Incorrect orders must be reported to Florida Genetic Inc. at sales@floridagenetic.com or 305-228-8827 within 48 hours of delivery.

Returns To:

All Veterinary Supply

ATT: Return Department 

175 Fontainebleau Blvd, Suite # 1N1

Miami, Florida. 33172

Note: Please include RA# with return.